Refund policy
Thank you for shopping at Fairy Tale Gems! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.
Returns:
We accept return requests within 24 hours of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at shopfairytalegems@gmail.com to initiate an exchange.
Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.
How to Initiate a Return:
To initiate a return, please contact our customer service team at shopfairytalegems@gmail.com.
Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
Non-Returnable Items:
Certain items are non-returnable, including personalized products and perishable goods.
Please check the product description for any specific return restrictions.
In-Store Returns:
If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.
Cancellations:
If you wish to cancel your order, please contact us within 3 hours of placing it. Once an order has been shipped, it cannot be canceled.
Return Policy for Digital Products
All sales of digital products are final. Due to the nature of digital files, we do not offer refunds or exchanges once the purchase has been completed. Please carefully review the product details before making your purchase to ensure it meets your needs.
Terms of Use
Personal Use Only
The digital files you purchase are for personal use only. You may print the files as many times as you like for your personal use. However, you are not permitted to distribute, sell, or share the files with others.
Commercial Use Prohibited
Commercial use of these artworks is strictly prohibited without explicit written permission from the copyright owner. This includes, but is not limited to, using the files for resale, promotional purposes, or as part of a business product.
By purchasing our digital products, you agree to comply with these terms. Unauthorized use of the files may result in legal action.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at shopfairytalegems@gmail.com.
Thank you for choosing Fairy Tale Gems! We appreciate your business and strive to make your shopping experience enjoyable.
Fairy Tale Gems
Email: shopfairytalegems@gmail.com
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